Payment Provider Policy

Effective Date: 24/07/2026

At The Stove People Ltd., we are committed to providing a safe, secure and convenient payment experience for all our customers.


Secure Payments

All online payments made through www.stovesireland.com are processed using Stripe‘s secure, encrypted payment technology that complies with current Payment Card Industry Data Security Standards (PCI DSS).

The Stove People Ltd. does not store your full credit or debit card details on our servers.


Accepted Payment Methods

We currently accept:

  • Visa
  • Mastercard
  • Debit Cards
  • Apple Pay (where available)
  • Google Pay (where available)
  • Other payment methods displayed during checkout

Available payment methods may change without notice.


Payment Processing

Payment is authorised at the time your order is placed.

If your payment is declined or cannot be authorised, your order will not be processed until successful payment has been received.


Currency

All prices shown on our website are displayed in Euro (€) and include VAT where applicable unless otherwise stated.


Fraud Prevention

To protect both our customers and our business, The Stove People Ltd. reserves the right to:

  • Request additional verification before dispatching an order.
  • Cancel transactions suspected of fraudulent activity.
  • Refuse orders where payment information cannot be verified.



Order Confirmation

Once payment has been successfully processed, you will receive an email confirming your order.

If you do not receive confirmation within a reasonable period, please contact us before placing another order.


Refunds

Approved refunds are issued using the original payment method used for purchase.

Processing times vary depending on your payment provider but are typically completed within 5–10 working days after approval.

Please refer to our Returns Policy for full details.


Payment Security

Our payment providers use industry-standard encryption and fraud prevention technologies to ensure your personal and financial information remains protected throughout the checkout process.


Contact

If you experience any issues with payment, please contact:

The Stove People Ltd.
Unit 23 Woodbine Business Park
New Ross
Co. Wexford
Y34 HE65

Email: info@stovesireland.com
Phone: 051 445 444