Return unused items in their original packaging (i.e unpacked) within 14 days, together with your receipt, for a full refund.(This does not apply to special orders or custom made items) * this policy is in addition to your statutory rights.
The Stove People reserve the right to refuse a refund and offer an exchange or credit note only, if the return criteria are not met.
Refunds will be made to the same method of payment as your original payment less the original delivery charges we pay on first delivery.
Refunds will not be made until the goods have been returned and checked in our warehouse.
Return delivery costs are the customers responsibility, if you would like The Stove People to arrange the return delivery, cost of delivery will be deducted from your refund amount to credit note.
PLEASE NOTE ITEMS MUST BE RETURNED IN THEIR ORIGINAL UNDAMAGED PACKAGING TO RECEIVE A FULL REFUND OR CREDIT, FAILURE TO DO SO WILL RESULT IN 50% RESTOCKING FEE